Refund policy

 Warranty:

 All our products are guaranteed for 12 months from the date of purchase against manufacturing defects. In the event that a product fails due to a defect in material or workmanship within this period, we will adhere to the Australian Consumer Law to provide a repair, replacement, or refund.

 To claim under the warranty, please contact us at the details provided below with:

  •  Proof of purchase
  • Description of the defect
  • Any relevant photographs or evidence of the defect

Our team will assess your claim and provide further instructions.



Returns Policy:

 We understand that sometimes you may change your mind about a purchase. If you are not entirely satisfied with your purchase, we're here to assist you. Our products bought on our website can be returned within 15 days of the original purchase if you have a change of mind. A new product may be exchanged ( all postage paid by customer ) for another product or returned for a refund, provided that it meets the conditions of our policy. ( all postage paid by customer )

 To be eligible for a return, please ensure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

Please note: Products that do not meet these criteria will not be considered for a change of mind return.


International Orders and Liability:

Once your package reaches your country, it will transition from Australia Post to your local postal service. It is important to continue using the Australia Post tracking number we have provided to monitor your package via your local postal service's website. We recommend regularly checking this, as local postal services may not notify you directly about your package's status at customs or in the event of a failed delivery attempt. Failure to engage with your local postal service, not collecting your package before a return is initiated by them, or not settling any due import taxes can result in your package being returned. Under such conditions, 48 Tools will not bear responsibility for resending or refunding for orders that are returned.

 

Package Tracking Links:

 


How to Return Your Product:

 Contact Us: To initiate a return, please email us at info@48tools.com.au. Provide your order number, the product you would like to return, and the reason for your return.Packaging the Product: Securely pack the product in its original packaging, including any accessories, manuals, and documentation that were included with the product.

 Shipping: Ship the product to the following address:

 PO BOX 848

Paddington QLD 4064

Please note that you will be responsible for paying for your own shipping costs for returning your item. For change of mind returns, the cost of delivery and return shipping will NOT be refunded along with your purchase price.

 Refunds and Exchanges:

 After we receive your item, our team will inspect it and process your refund or exchange. The money will be refunded to the original payment method you've used during the purchase. It may take some time for your bank or credit card company to process and post the refund.

 If the product is damaged in any way, or you have initiated the return more than 15 days after purchase, you will not be eligible for a refund. If anything is unclear or you have more questions, feel free to contact our customer support team.

 Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us:

 By email: info@48tools.com.au

We're committed to ensuring that your shopping experience with us is seamless and positive. Thank you for choosing 48Tools.